Please note: Items that have been customized or modified cannot be returned for refund or exchange.
CHANGE OF MIND OR INCORRECT SIZE ORDERED
If you wish to return a product to us, please email us at firstname.lastname@example.org
Scooter Crew will provide you with a returns label, which allows you to take the parcel to your local Post Office and return it to us hassle-free.
The cost of the Return Label is a $15 flat rate, which will be deducted from your refund, or charged to you prior to us sending out a replacement product.
We will also deduct the cost of original postage and a 5% restocking fee which will be deducted from your refund, or charged to you prior to us sending out a replacement product.
Due to PayPal's new refund policy all refunds for items paid by PayPal will be subject to a 2.6% deduction (previously PayPal refunded their fee, they no longer do)
If you choose to exchange the product, we will contact you and arrange either a credit note for the value of the returned item or your choice of exchange item to be sent to you. There will be a shipping charge for the postage of the replacement product.
If you request a refund for your item, we will issue you a refund within 24hrs. (Please note; depending on your financial institution, the refunded money may take up to 5 working days to become available in your account). The refund is issued back to the same method of payment on which your original order was placed.
If you have misplaced your return sticker, or cannot download the label, our returns address is:
1/139 Browns Plains Rd
FAULTY ITEM / NOT WHAT I ORDERED RETURNS
If you have received a faulty item or an incorrect item (Not what you ordered) that you would like refunded, repaired or replaced, please contact us via email to organise a free return of the item. In this circumstance, we will pay full costs for the return of the product and for sending out of the replacement product.
Most scooter parts come with a warranty. Please refer to our warranty page for full details.
RETURN TERMS AND CONDITIONS
All items returned for refund or exchange must be returned in the original condition with tags attached and in their original packaging (unless faulty).
Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Any returned hardware must be in a sellable condition (no scratches, marks, scuffs, etc). (unless faulty).
A refund will not be issued if you return a product that we deem unsellable (unless faulty).